About
Les Schwab Tire Center is located at 2010 NE 82nd Ave, in Portland, OR. Customers frequently praise the customer service they receive. Employees are described as friendly, professional, and helpful. They appreciate Gabe's and Carey's speedy service and accommodating attitudes. Customer-focused service and efficient service are frequent themes in the praise for the shop. The staff is commended for their genuine care and thoroughness. The staff was even able to accommodate a customer's hearing impairment with understanding and kindness, ensuring that the customer felt comfortable and respected.
Customers love the ease of scheduling and the helpfulness of the employees, such as Mason CG, who provided expert guidance on traction devices for driving in the snow. Employees took the initiative to patch a tire free of charge and wished the customer a great holiday. This generosity and kindness were noted and appreciated, leading to a great customer experience.
The staff went the extra mile to provide prompt service and assistance, even accommodating unexpected emergencies without the need for an appointment. Les Schwab Tire Center's commitment to customer service shone through in every interaction, leading to an overall positive experience for their patrons. Customers remarked that this level of service and care is truly exceptional, leading them to return for all their tire needs.
Company reviews
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JESSIE 4
173 days ago
Appalling! My GF and myself got a flat tire on 82nd and Freemont. We had a donut tire, a bottle jack and the wrong friggin lug wrench. So, we limped with hazard lights on a mile down 82nd, to Les Scwab. All I needed was my lug nuts loosened, so that I could put my donut on. They wouldn't let me use a lug wrench, or have anyone come loosen them, because it was a half hour til close. What happened to people caring? I even offered them money, or my ID as collateral, to use the lug wrench and they simply refused to help. Thanks tons. I won't be getting tires there ever again. I have many times.but no more. Sik
D. Gilde 64
234 days ago
These guys have come through for me many times. Helpful, straight advice and they all seem to work very hard. Today I was suddenly dealing with a low pressure light so I rolled up at 5pm hoping to get it looked at but they were pretty busy. They somehow got me in and got it done right. You've earned my loyalty.
lonie 7
251 days ago
Took my car to this location because my tire kept losing air. They put a new tire on and when I went to pick it up they said the wheel was bent. Tried to sell me on four used wheels. Also told me that the bent wheel was now on the front and that might make it shake or mess with the alignment. Obviously, something seemed off so I took the car and left. It was definitely not driving smooth after that. I decided to get it checked out at the Les Schwab I normally go to on 122nd and told them the story. The 122nd store checked it out and this store had left weights off when they changed out my tire which was what was causing the bumpiness. Super sketch. Whether it was purposeful or negligence, not sure but I will not go back to this location. I don't even know if I needed they tire they gave me, clearly should have checked instead of trusting them
jessica 111
294 days ago
I was having work done and they called me to ask if I had already had a crack and chip in my windshield before I brought it in to ensure that it wasn't done by them. Unfortunately for me it was preexisting damage but I found this to be so honest and refreshing that I'm tickled pink even with the repairs costing me $1,600+ for the work needed. This entire experience today has been the way I remembered it when Les was still alive! Ross is awesome and an employee you can trust to be honest with customers. Highly recommend this establishment
Erin 1
298 days ago
Get a second opinion before giving them any money!
I went in to this location for an alignment, tire rotation and balance. They did the rotation and balancing but told me the tie rods were so rusted-on that they needed to replace them for fear of breaking the whole suspension system. They gave me a price quote for parts. I said I'd check with my regular mechanic before making an appointment with them. Fast forward to 2 days later when my regular mechanic looked at it- he was able to loosen the tie rods without using any equipment or spray to break them free, said that they looked a little dirty from being exposed to the road, but that's it.
The balancing and rotation fixed the rattling anyway, so I didn't need to fix what wasn't broken. Les Schwab was all too ready to charge me for work that didn't need to be done! BOOOOOOOOOOOOOO!
Daniel 6
322 days ago
I highly recommend this Lew Schwab. I went out of my way to take my car to this one. I wasn't overall disappointed. I know the employees work hard.
We had a miscommunication in pricing but Gabe, the manager, made things right and I'm grateful for his kindness. Due to this, I will continue to try to go out of my way to support this Lew Schwab even though I don't live close.
Lisa 2
1 year ago
I had a tire emergency and wasn't able to get it taken care of until after work, however Les Schwab is the REAL MVP and let me get my car towed to them, and helped my emergency situation. Seriously you guys are top notch in customer service-Sherry is legit my hero today! - this location has been amazing. Thank you Les Schwab! You have NO idea how much you helped me today
Chad 18
1 year ago
The person behind the counter did not want our business. Argued about the time and how long things would take. Took our car. When we came back to pick it up, they said they couldn't work on it. 2 hours after dropping it off. We needed one lug nut removed. ONE. They told us it was because we had spacers. Great. Tell us that BEFORE you take the car. Besides, you weren't taking off the rims, just ONE lug nut.
tammy 9
1 year ago
I just wanted to give these guys the props they deserve. I needed some traction devices for the snow and a salesperson by the name of Mason CG was a huge help to me in making sure that I did not get the wrong equipment that might damage my vehicle. I went with the suggestion of him and another super helpful employee and was very happy to find these worked great and were so much easier to put on than anything I've ever used. Normally I am not able to install the traction equipment myself but these I did it with no problem! So, grateful to these gentlemen for helping me today.thank you so much!
